Frequently Asked Questions
All orders are processed within 2-5 business days then shipped within 1 business day from our studio in Pelham, NY.
Orders are shipped Monday - Friday.
We are not responsible for any USPS shipping delays.
For wholesale orders and terms, please contact us directly.
We ship our orders primary via USPS and sometimes via UPS and FedEx.
Tracking information is provided with every order.
Currently, we are not accepting any product exchanges or returns.
We accept cancellations within 24 hours unless items have been shipped. Unfortunately, we are unable to make any changes once your order has shipped.
Send an email to info@honeynotes.shop with your name and order number requesting your order be cancelled.
What happens if my products arrive damaged?
If the product arrives damaged we will send a replacement product.
Please email a photo of the damaged item within 72 hours of the product’s delivery
(as determined by USPS tracking data) along with your name and order number
Are your products available for wholesale?
Yes! Please visit our wholesale page to fill out a short application and view our wholesale catalog.
Do you accept international orders?
At this time we do not offer international shipping.